Cancellation, Replacement and Refund Policy
At Reel, we want to ensure that you are 100% satisfied with our products.
The following policy applies to any order cancellations, replacements or refunds, as applicable.
Cancellation by Customer
You can cancel your upcoming order at any time before the charge date - once the order has been charged and processed we will be unable to cancel the order.
We'll send you a renewal reminder email 3 days prior to your charge date so you have some time to confirm the order and double check the shipping address; any changes made to the account after the charge date will only reflect on future orders.
You can cancel your order by logging into your account and skipping it, pushing back the order date, or by contacting us.
Cancelling your subscription affects future orders only, so you will be responsible for all orders processed before the cancellation.
Cancellation by Reel
In the event a product is out of stock, has errors in pricing or of any unforeseen discrepancy, orders may not be processed and you will be notified. Reel reserves the right to cancel any order for any reason with notification of the customer, including the right to cancel any order due to perceived or confirmed misuse, abuse or manipulation of any of Reel’s cancellation, replacement and return policy or process.
REPLACEMENT AND REFUND POLICY
Unfortunately, for health and safety reasons, we're not able to accept returns. If you're unsatisfied with our toilet paper for any reason, or if you received a damaged product, please feel free to contact us and we’ll either send you a replacement or issue a refund. We recommend donating ANY toilet paper to a local shelter or to someone in need.
Our customer support team can be reached by email at firstname.lastname@example.org or by phone toll free at (855) 258-0960 (10am - 5pm PST Monday - Friday).